Halo and Luna Shipping Policy

At Halo and Luna Cosmetics we strive to provide you with the best shopping experience, and a part of that commitment is ensuring efficient and transparent shipping processes so that your products arrive safely and on time. Please take a moment to revise our shipping policy.

Shipping Charges:
- We charge a flat-rate shipping fee based on your order’s destination and the shipping method selected during checkout.
- The exact shipping cost will be displayed at checkout before you finalize your purchase.

Free Shipping on U.S Orders Valued at $100 and Above:
- We offer free standard shipping on all orders valued at $ 100 or above for customers within the United States.
- To qualify for free shipping, the order total must be $100 or above after any promotions or discounts have been applied.
- Free shipping is automatically applied at checkout when the order meets the criteria.

Handling Times:
- Our average handling time is between 2-5 business days.
- During peak seasons or promotional periods, handling times may be slightly longer. We appreciate your patience during such times

Shipping Times:
- Shipping times vary depending on the carrier and your location.
- After your order has been shipped, you will receive a shipping confirmation email that includes tracking information.
- The average shipping times can range from 2-7 business days for standard shipping with the United States. Expedited shipping options are also available.

International Shipping:
- We offer international shipping to select destinations.
- We use UPS and USPS as our primary carriers for both domestic and international shipments.

- Customers are responsible for paying any import costs to the shipping carrier, such as VAT, duties and custom clearing fees upon delivery if applicable.

Order Tracking:
- Once your order has shipped you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery progress of your order.

Shipping Address:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:
- Halo and Luna Cosmetics is not responsible for lost or stolen packages once they have been marked as “delivered” by the carrier. If you have concerns about the security of your delivery location, we recommend using a shipping address where someone can receive the package in person or opting for a secure delivery location.

Order Cancellations:
- To request an order cancellation, please send an email to help@haloandlunacosmetics.com with your order number and the reason for cancellation.
- Please submit your cancellation request as soon as possible, preferably within 24 hours of placing your order.
- We aim to process orders promptly. Once your order has been fulfilled and shipped, it cannot be cancelled.

Contact Us:
If you have any questions or concerns about our shipping policy or about your order, please don’t hesitate to contact us at help@haloandlunacosmetics.com. We are here to assist you and ensure that your shopping experience with Halo and Luna Cosmetics is a delightful one.

Thank you for choosing Halo and Luna Cosmetics. We appreciate your support, and we look forward to serving you with high quality products and exceptional service.